Category: Uncategorized
EMERGENCY/HOLIDAY ARRANGEMENT OF HOME MEDICAL EQUIPMENT & SUPPLIES
Referred by
Nurse Case Manager Current adjuster Workers Compensation / Fracture of 4th, 5th, 6th & 7th cervical vertebra – Quadriplegic
CLIENT ISSUE / SOLUTION (DECEMBER 2008)
The nurse case manager contacted PRN Solutions seeking an emergency solution to arrange various mobility, life assistive, and adaptive equipment upon the claimant’s release from the rehabilitation center. This needed to be completed within days of the Christmas holiday.
PRN’s staff worked successfully with the claimant, his family, multiple vendors and the medical facility. All emergency goals were met.
Over the years, since PRN dedicated a senior staff member to this claimant and has arranged equipment repairs and a vast array of medical supply needs with substantial savings to the carrier. One highlighted example was the emergency repair of a power wheelchair while the claimant was on vacation.
The claimant continues to order medical supplies and equipment needs through PRN Solutions as of this case study date (9/19/16).
LIFT CARE TRANSFER SYSTEM IN APARTMENT COMPLEX
Referred by nurse case manager
Workers Compensation / Unspecified injury at C1 level of cervical spinal
CLIENT INQUIRY / PRICING / CONCLUSION (10/17/12 – 12/3/14)
The nurse case manager had discussions with PRN Solution’s senior staff member Gary Wilson for over two years prior. This ongoing discussion concerned the possibility of installing a ceiling mounted transfer system in an apartment complex.
In the year 2014, we were instructed to arrange quotes for installation of a Lift Care Transfer System. The initially selected vendor was not a good fit for the claimant and at his request, we selected another appropriate vendor.
The time frame for the design and installation of the ceiling mounted track and transfer (from room to room) was two and a half months.A repair to the system was arranged
A repair to the system was arranged through PRN Solutions in mid-2015.
The claimant continues to order medical supplies through PRN Solutions as of this case study date (9/19/16).
OUTDOOR STAIR LIFT INSTALLATION IN CONDOMINIUM COMPLEX
Referred by adjuster
Workers Compensation / Spinal Stenosis, Lumbar
CLIENT ISSUE / SOLUTION (3/18/13 – 4/30/15)
The insurance adjuster contacted PRN Solutions to aid in the purchase of equipment with the unique complexity of installation in a multi-unit condominium in an outdoor staircase.
Our contract with the local vendor required their direct involvement in obtaining permits from the building department, permission from the condo association, and secure operation of a lift that only the claimant could access.
The entire time frame from concept to installation was three months. We continued in assistance with the claimant’s use of lift and maintenance for an additional two years.
He continues to order medical supplies through PRN Solutions as of this case study date (9/19/16).
COMPLEX QUOTE / POWER WHEELCHAIR PLACEMENT FOLLOWED BY IMMEDIATE UPGRADE
Referred by
ALARIS NCM Workers Compensation / Quadriplegia, C1-C4 complete
CLIENT ISSUE / SOLUTION (12/21/15 – 9/26/16)
The NCM contacted our office for a RUSH QUOTE. It was for a power wheelchair from a specific vendor that had already “spec’d out” the equipment. We achieved estimated savings in two days.We received authorization to proceed with construction of power wheelchair in early January 2016. The equipment was delivered the first week of February. In early April of 2016 the NCM contacted PRN and stated the patient hated his power wheelchair and wanted to return it for a “better” model. Initially the vendor refused as this was a custom wheelchair and had been trialed by the patient. After several months of meetings with vendor’s management and trial wheelchairs being tested by patient a significantly upgraded wheelchair was placed. PRN then arbitrated a credit and pick up of the original wheelchair with the vendor.
In early April of 2016, the NCM contacted PRN and stated the patient hated his power wheelchair and wanted to return it for a “better” model. Initially, the vendor refused as this was a custom wheelchair and had been trialed by the patient. After several months of meetings with vendor’s management and trial wheelchairs being tested by
Initially, the vendor refused as this was a custom wheelchair and had been trialed by the patient. After several months of meetings with vendor’s management and trial wheelchairs being tested by the patient a significantly upgraded wheelchair was placed. PRN then arbitrated a credit and pick up of the original wheelchair with the vendor.
We received authorization to proceed with construction of power wheelchair in early January 2016. The equipment was delivered the first week of February. In early April of 2016, the NCM contacted PRN and stated the patient hated his power wheelchair and wanted to return it for a “better” model. Initially, the vendor refused as this was a custom wheelchair and had been trialed by the patient. After several months of meetings with vendor’s management and trial wheelchairs being tested by the patient a significantly upgraded wheelchair was placed. PRN then arbitrated a credit and pick up of the original wheelchair with the vendor.
The final total savings for the insurance company was over $8,000.00